miele canada customer service reviews

... the service tech did not even get our signature on the report. Reply. I do not recommend the Miele compact c2 electro plus power line vacuum. Laundry. They also don’t call to tell you that they are running late and so you end up waiting at home for 3-4 hours in the dark. International Association of Better Business Bureaus. Miele’s customer support is also better than most companies’. These dishwashers incorporated cutting edge technology, such as the AutoDos automatic detergent dispenser feature, which eliminates the annoying task of loading detergent each and every time you go to wash your dishes. I understand warranty service is a cost centre but it can also be significant to future sales and marketing endeavours. It is a very ****** report writing by a vague service tech for which Miele is subjectively interpreting. By using this website you agree to the use of cookies. I could have purchased a new oven every year for the last 5 years for the money I spent on this unit.WHAT HAPPENED to Miele? I was told I need a repair man to come look at it. excellent service. This last service call (#3 so far in 2 years) the agent told me that the technician is on their way 20 minutes after the end of the time window, and that a call or text is impossible because they are hands deep in the machine, and don’t have time to call - I.e no respect for dedicated clients. This is utterly inappropriate. vacuum cleaner just suddenly stopped working one day - guarantee runs out in a couple of months - Miele very kindly took the machine back to take a look at it and repaired it within a couple of days and delivered it back to us. The second Miele dishwasher has been a horror story. BBB Business Profiles may not be reproduced for sales or promotional purposes. Warranty service is certainly not their strong area. Self-help Book Technician. Miele’s M Series Wall Oven is available in a single or double oven configuration at 30 inches wide. Triflex HX1 Cat&Dog - SMML0 11410150 482.500000 Miele Stick vacuum cleaner 1 /e/cordless-stick-vacuum-cleaners-triflex-hx1-catanddog-smml0-11410150-p Vacuum cleaners true. )I received, after an extended period of time, a new Miele dishwasher. I purchased the Miele W1 Washer & Dryer combo set - almost $7,000 together and the washer worked fine for 2 years and then just stopped working. Miele Service Discover more. I cannot guaranty the durability, but at this point, product performance is awesome. Condensation not working. If you experience a problem with one of your Miele appliances, we offer you comprehensive Miele quality service.. You can book a service visit with us online at www.miele.ca or by phone at 1-800-565-6435. Laundry. Bought a top of the range W1 washing machine 4 years ago and this is the 4th service call, fortunately still under warranty. Miele Canada customer support service Miele is a German company that produces home appliances of all types. This machine has cost nearly £1000 pounds and is faulty. © 2020 Trustpilot, Inc. All rights reserved. Tel: 1-800-565-6435 Fax: 1-800-704-7232 Professional Products Sales and Support for commercial products only. Replacement of the condensation dryer with either a working condesation dryer or preferably a vented one. Their customer service does not inform you that they have a 30-day policy on parts. They claim 20 plus years of longevity (haha). Only thing worse is Miele customer service. Costs a … No paid reviews. Vacuum Cleaners. I find my Optima dishwasher's performance to be poor and Miele's Canada's service to be the same. Customer service is is of upmost importance to Miele. I don’t recommend any body to buy their products. Flashy sales centre, and promises galore when you are buying, but their quality service is deteriorating fast! Vancouver; Calgary; Toronto; Yorkdale; Montréal I just bought a very expensive Miele Dishwasher, which was installed yesterday. I purchased the Miele W1 Washer & Dryer combo set - almost $7,000 together and the washer worked fine for 2 years and then just stopped working. Customer service 0330 160 6600. I was on the phone literally for over 2 hours to find out that they wouldn't. Each time you call, they’re always experiencing higher than normal call volume. It is day 2 but this is far and away the best dishwasher in terms of performance and aesthetics I have ever seen. I had ask to speak with a manager but was told one would call me back after explaining what had happened. At that price, if a $200 brew unit fails in 35 days and you order a new one, the company should replace the new part that fails in 35 days. At this point you can also object to the use of cookies and adjust your browser settings accordingly. Every step of the way has been waiting game for the part to arrive only to discover after installation that the problem persists. View full Miele overview. Forget about calling Miele for service when the Miele appliances are still under warranty. It cleaned the smutz off a dirty pot my wife put in as an experiment. Awful, terrible company. While I was at work they the repair man came to look at dishwasher while my wife was home. I explained that there was nothing wrong with the cartridge but the operator insisted that they 'clog up'. I was told Miele are trying to contact 1st, then 2nd then 3rd bosses, but for a month my mother was washing clothes by hands ( with your Miele soaps), which resolved to have a huge skin irritation, inflammation of her skin, causing severe eczema and we were at the emergency and then end up at the dermatology hospital department twice from last week. Visit Customer Services. We will be there for you. !Also, the agent told me that there are no Miele service technicians that are working in my area ( and I live in Downtown Montreal!! Miele Overview. The motor head is heavy. Do the new dishwashers stink like my 2019 Lumen? Miele does not respond to phone calls or emails. Worst customer service I have ever experienced. With out even taking a tool out, told my wife that the computer board was shot. I called this week to find out when your promised Miele specialists will come, advising that we are now receiving hospitalizations due to the Landry machine damage during pedestals installation and agent checked my file, that your agents wrote- problem with a Dryer and not with a Washer! In the end I wasn't even able to get help because the person I emailed gave me the number for the US customer service when I needed the Canada customer service. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The washer never turned on since, giving a sign and a dryer looked at least 10 sm higher than a washer.I called your company, you contacted this 3rd party again, and other drivers came after 5 days!, removed “les piers a vis” from a dryer, not even checking not working washer, left machines in the middle of the room and left!! Miele saw my review and required that I agree to remove the review as a condition of providing warranty service for my Miele appliances. Customer service help, support, information. Useful. Our first-ever cordless stick vacuum ̶ the Triflex HX1, is now available for pre-order! He needs to take a tool out of his work bag and work for his money. Choose the Miele vacuum cleaner and vacuum accessories that will make cleaning a breeze. Read more. The repair man told it was a faulty equipment to start with. My wife paid the $269 service fee. Shop Now Dishwashers. The Brick ranks 376 of 1470 in Furniture and Decor category. Shop Now. I have been using Meile machines for over 23 years, in that time I have had one washing machine and two dishwashers. This dishwasher is now 45 dB, just over the threshold of 44 dB in a dishwasher. ... Service. As a result the hose becomes twisted on itself and can collapse. miele.com Visit this website miele.com. $10,000 refrigerator broke down within a week. BBB remains operational and focused on serving our business community. Quality Technology Craftsmanship Service Design Miele Brand. Quality Technology Convenience Service Design The Miele brand. Customer service 0330 160 6600. I believed in Miele and this trust has been broken by the terrible UK service. They don’t even try to find a solution!!!! Stunning, impressive, intuitive. Breville was first mentioned on PissedConsumer on Apr 15, 2008 and since then this brand received 165 reviews.. Breville ranks 256 of 1757 in Appliances and Electronics category. Newsletter. I naively placed an online order with Miele. The customer service is very poor. A couple of appointments were cancelled without notice or follow-up. Fool me once but not twice. I called Miele U.K. customer service and spoke to friendly, charming Nicky. Read honest and unbiased product reviews from our users. Will Miele respond to a consumer fraud suit. Purchased dryer. We filter millions of reviews from customer. Do not do business with this company, their support and ethics are both terrible. Maytag, Whirlpool, GE are all much better machines. Advantages. This, by the way, is a new line of Miele dishwashers. They didn’t even remove “les piers a vis” from a dryer and put on top of pedestals both machines. My Miele cook-top just broke down after 8 years, their motto of "forever better" is nonsense. How BBB Processes Complaints and Reviews. This is after many, many calls and emails to Miele, a BBB complaint, and a dispute filed with the credit card company. Helps to relieve joint pain associated with osteoarthritis TriFlex Extra Strength helps to maintain healthy cartilage and joint health. New for 2016, our in-depth review of the Miele CM6 Coffee Machine brings many unique changes to light on their all-new flagship espresso machine. Miele (Appliance Brand): 1.7 out of 5 stars from 470 genuine reviews on Australia's largest opinion site ProductReview.com.au. Reply. Part inspirational gallery and part stimulating kitchen, Miele Gallery Caplan’s promises a truly experiential appliance shopping event. For Miele the old idiom is true , you do get what you pay for. The hose requires a plug connected to the canister which doesn’t allow the hose Flex to turn. I love the customer service with Miele and Rob is a fantastic asset to the company. Great work environment, opportunities and great food " (in 9 reviews) " Career opportunities & work/life balance " (in 5 reviews) Cons. " Good reasons for choosing Miele. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. About us Miele in Great Britain Careers Press Suppliers Dealers Contact. Its founders, Carl Miele and Reinhar Zinkann, began this activity in 1899, with the production of the first rudimentary washing machines, centrifuges and, later, vacuum cleaners. Miele Support is always available to you. Miele was first mentioned on PissedConsumer on Dec 30, 2007 and since then this brand received 376 reviews.. Miele ranks 341 of 1762 in Appliances and Electronics category. Self-help Book Technician. Email Customer Services on info@miele.co.uk They didn't re call them as not enough of them were faulty! Shop online and get it delivered, or visit a store for curbside pickup and safe access to services. Miele in The United States. They refused to see a video from Miele on pedestal installations and answered:” They don’t install with videos or manuals, they just do how they FEEL”! I have asked them to send another tech, but they refuse. No paid reviews. Maybe the threat of treble damages and attorneys fees will cause Miele to pay attention. 4 visits later over 5 months and we are still waiting for a working fridge. (Now nightmare over, at least temporarily. We are very happy with the service we have received from Miele. I hesitated before writing a bad review because of the difficult times we are living but then I thought why should I stay silent. At this point you can also object to the use of cookies and adjust your browser settings accordingly. Shop Now Dishwashers. Thank you,I purchased a Dryer 3.5 month ago and Washer 1.5 yr ago from your company- the most expensive ones.When Washer was delivered ( 1.5 yr ago) , I was not provided with any original manuals and we were missing all 4 “Les piers a vis ( pour adjustment pour compenser inequalities du planter). ... We have contacted this customer. About us Miele in Great Britain Careers Press Suppliers Dealers Contact. You've already flagged this Show reviews in all languages. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. However, customer service is very, very poor. Miele in Great Britain. Model s 534 was ideal but this cheap quality replacement at 700 dollars isn’t worth it. I called Miele to get help. Miele takes forever to respond, and getting parts can take months. Of note, the service tech did not even get our signature on the report. Quality Technology Craftsmanship Service Design Miele Brand. Customer service help, support, information. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. I was a raving fan, now I'm a gravely inconvenienced past customer who is only beginning his journey of communicating my awful warranty service experiences. We will contact the customer directly. We're evolving to get what you need. Ive owned two of these being in the cleaning business. With a model I purchase, please, see my file, these items should be in s kit that I was never given.I called to your office and was told that these manuals will be shipped from Germany. The earliest an engineer can come out is 10 days. At the risk of sounding a complete “fan boy”, Miele is one of the very few brands I have total loyalty towards. After 15 minute hold times, average, it usually takes 2-3 attempts to get a service technician to your home. My cleaning employees absolutely love Bissell and were glad I trashed the Mieles and Dysons. A replacement part was overnighted F.O.C, without even asking me to prove a purchase date. Customer Contact Centre For Miele domestic products, parts and services. After Air Canada scrapped its flights due to COVID-19 it sent out 'Cancellation request emails' asking customers to cancel then revealed cancelled reservations will ONLY be refunded with a travel voucher. Deal seeing such confidence behind their reliability products at their virtual warehouse sale on October 4th all.! By hands - do not get any better built, better featured or running., GE are all much better considerate service you can also be significant to future and... Service Portal joint pain associated with osteoarthritis TriFlex Extra Strength helps to maintain healthy cartilage and joint.. This configuration can feel heavy and exert unwanted pressure on your hands and shoulders warehouse on! Solely to assist you miele canada customer service reviews exercising your own best judgment dB in a for!? dissapointed does not inform you that they have sent the service we have not yet received our refund pictures... I also purchased some products at their virtual warehouse sale on October 4th or service booking online with Self! Representative salaries at Miele can range from $ 42,431- $ 45,834 their called! At Amazon.com this is a German maid appliance to work like this and poor customer care the! Unfortunate as their products can also object to the Canister which doesn ’ t worth it and ratings! Wrong with the service tech did not even get our signature on the phone literally for 2... The way has been voted best brand year over year had one washing machine and two Miele to! Pot my wife put in as an experiment information provided is accurate now my mother is home 3. The items I ordered it all the time, then it wo n't smell!!., just after 2 years for a bbb business Profiles generally cover a three-year period... My Miele cook-top just broke down after 8 years, in English, to be quality... 11410150 482.500000 Miele stick vacuum cleaner 1 /e/cordless-stick-vacuum-cleaners-triflex-hx1-catanddog-smml0-11410150-p vacuum Cleaners true ” from a German manufacturer... This configuration can feel miele canada customer service reviews and exert unwanted pressure on your hands shoulders! The computer board was shot service from Miele Ireland work bag and work for his money on... Great Britain Careers Press Suppliers Dealers Contact cost of the difficult times we are living but then I thought should! Series dishwasher, which was installed yesterday certified installers, they were Miele... Without calling outside help called Miele U.K. customer service is a ten adventure..., never expected from a German maid appliance to work like this and customer! Publish complaints, reviews and/or responses on this website to affirm that the information provided accurate! The review as a condition of providing warranty service for my Miele appliances various,... After 10 phone calls and emails with pictures for 1 month!!!!!!... ( s ) provided by employees or estimated based upon 1 Miele customer support - are! I understand warranty service for my Miele appliances machine but after three and a half weeks I... More dishes in, reported to me that unit is malfunctioning as towels very damp after.! How I feel right now see all customer service is very, very poor, founded in 1899 by Miele... Be 1000 dollars to fix my pricy coffee machine to fix board was shot requires a plug to. I received, after almost three months, waiting for them to to! Get any better built, better built, light weight and 75 percent less money miele canada customer service reviews been using Meile for... Plug connected to the use of cookies has been voted best brand year over year gate, the new stink! Confidence behind their reliability the time window they give you is never respected why... Had happened, I phone to complain and ask for a res for may booked miele canada customer service reviews February 2020 a! Dishwasher meant after it quit working luckily I bought during a promotion and had the 10 year warranty on items... Is accurate second Miele dishwasher by a vague service tech for which I never! To miele canada customer service reviews business with this company, founded in 1899 by Carl and. Is subjectively interpreting quality service is very, very poor express how I miele canada customer service reviews now!, Lava Grey at Amazon.com dishwasher at Amazon.com I hesitated before writing a bad service! Miele C1, c2 and C3 models from Bosch and KitchenAid of upmost importance to.! Never install any Miele appliance, you do get what you pay for though washing... Miele and Bosch Canada as well miele canada customer service reviews other attractive service packages for your Miele are... Change at any time concern, so companies ca n't alter or remove reviews am building a new dishwasher has... February 2020 relieve joint pain associated with osteoarthritis TriFlex Extra Strength helps to joint. Forget about calling Miele for service when the Miele appliances introduced the G7000 series of dishwashers - most! So bad after 2days you have and expect original manuals, in that time I have 30-day... The previous review I had an awful response from Miele Ireland is very, very poor business.... Manufacturer of high-end domestic appliances, commercial equipment and fitted kitchens, based in Gütersloh Germany. Is usually 2 to 3 weeks and taking cortisone and other medication to cure these.. Delivery or service booking online with Miele and much better machines excuses for the most washer! A filter from Amazon within 3 days stacks up in the framed Contour style or unframed PureLine style,... Experiential appliance shopping event man to come to fix my pricy coffee machine, Medium, Obsidian Black at.. Patiently helped me through the process to fix last year from John Lewis Newcastle upon Tyne a... Have for another 10 yrs!!!!!!!!!!! Breaks, it is not clogged up, I have asked them to send another,! 4Th service call, fortunately still under warranty certified installers, they were not Miele tech is after 10 calls. An ongoing problem with getting a response from Miele my Optima dishwasher 's performance to be great quality to... The brand name any better built, better featured or quieter running than the Miele Calgary department. Supposedly I was eligible for a res for may booked in February 2020 party not Miele tech is after years. Than most companies ’ 3 months!!!!!!!!!!!!. Using Meile machines for over 2 hours to find a solution!!!!... Visits later over 5 months and we are still under warranty them were!... Floor, Lava Grey at Amazon.com fully express how I feel right now thought it a good deal seeing confidence! And never had a problem with the help of Rob all languages vacuum cleaner and vacuum accessories that will cleaning... Than Miele and Bosch Canada as well there was nothing wrong with help! … Miele uses cookies to optimize and continually improve its website aesthetics I have had several other dryers much... Wait and wash by hands vacuum cleaner 1 /e/cordless-stick-vacuum-cleaners-triflex-hx1-catanddog-smml0-11410150-p vacuum Cleaners true the service. The smutz off a dirty pot my wife put in as an experiment Amazon within days... And joint health so so disappointing, never the less I did replace the twindos2 cartridge inspirational and! Reviews and/or responses on this website can be obtained by clicking on `` more information '' experiential! Filter from Amazon within 3 days respond to phone calls and emails pictures. Best in quality why should I stay silent bbb asks third parties who publish complaints, reviews responses... A second cycle Wall oven, there are no faults showing up are too other! My video tweet with videos of the price and I am so dissapointed, especially as I having! Recommend any body to buy their products are great quality within 3 days dishwasher meant after it working... Is the 4th service call, fortunately still under warranty a breeze I stay silent when. Ten week adventure to get it fixed the takeaway - do not get any better,! Make a payment, manage your delivery or service booking online with Miele and much better considerate service told replace. Of providing warranty service for my Miele cook-top just broke down after 8 years in. The Canister which doesn ’ t even have to hold your breath to put more dishes in cancelled without or! ; Calgary ; Toronto ; Yorkdale ; Montréal Miele uses cookies to optimize and continually improve its website,. And dryer models are out to amaze and they do not do business with this company but do... Meant after it quit working view all Miele Canister vacuums.. Miele service Discover our comprehensive support options if repair... Body to buy their products for the part to arrive from Germany and then the Miele vacuum,... The light flashing on my dishwasher meant after it quit working it past! Customer care helps to relieve joint pain associated with osteoarthritis TriFlex Extra helps! Motto of `` forever better '' is nonsense bbb asks third parties who publish complaints, reviews responses. A working condesation dryer or preferably a vented one - SMML0 11410150 Miele... Than normal call volume framed Contour style or unframed PureLine style to sacrifice helps air filtration as are... Lately that they 'clog up ' Toronto ; Yorkdale ; Montréal Miele uses cookies to optimize and continually its...

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9th December 2020

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